Driving Efficiency
Through Process
Improvement & Innovation
Business Process Specialist & Strategic Problem Solver with 10+ years in driving process optimisation and continuous improvement – delivering smarter workflows, greater efficiency, and better customer outcomes.
Transforming Ideas Into Impact
I specialise in identifying inefficiencies and turning them into measurable business value. With expertise in process management, optimisation, and knowledge management, I reduce bottlenecks and improve outcomes.
I have a passion for documenting processes, current (As-Is) and future (To-Be) state, that align with business objectives and create clarity for teams. By connecting people, processes, and technology, I design seamless workflows that drive sustainable growth and lasting value.
My Approach
I believe in methodical, collaborative problem-solving that put people and processes
at the center of every solution.
Strategic Focus
I start by clarifying objectives and ensuring every initiative ladders up to business goals and the wider strategic vision. From there, I target root causes, not surface symptoms, so solutions create lasting impact. Using tools like Gemba walks, stakeholder interviews, data-driven analysis, and customer feedback, I uncover constraints and opportunities, ensuring recommendations are evidence-based, prioritised, and built to endure.
Collaboration
I believe change is most effective when people are taken on the journey and understand the ‘why’ and ‘what’s in it for them’, not when it is forced upon them. I co-design processes with the people who do the work and those who oversee it, fostering ownership and buy-in from the start. This approach strengthens alignment, simplifies handoffs, and removes waste, creating practical workflows that are embraced by teams and sustained over time.
Results-Driven
I measure success by outcomes that matter, they include: fewer customer complaints, stronger compliance, faster cycle times, and better customer experiences. Clear KPIs and iterative delivery keep progress visible, while retrospectives capture lessons learned to strengthen every future project. This approach locks in early wins and builds sustainable, long-term impact.
Success Stories
From streamlining enterprise processes to accelerating system adoption and ensuring regulatory compliance, here’s how effective process design delivers measurable impact.
Process Standardisation
at Scale
Co-designed and deployed a Business Process Management framework across 3,000+ staff, documenting 260+ workflows and identified over $3.8M+ in productivity savings.
Process Management – 12 months
Reduced CRM Training Time
in Half
Introduced in-system guidance modules that reduced staff training time by 50%, saving $700K in the first quarter and achieving 92% user proficiency.
System Implementation – 8 months
Established Regulatory
Ready Operations
Built 20+ compliant workflows for power station operations, securing license approval three weeks early and halving monthly reporting time to the Utilities Commission.
Asset Management – 10 months
Get In Touch
Whether you’re looking to document and optimise processes,
implement strategic changes, or solve complex business challenges,
I’d love to discuss how we can create impact.
Thank you for your response. ✨
© 2025 Jason Lee. All rights reserved.
paragraph
